The following questions were asked with regard to customer service:
- What are the three most valuable services beyond basic federation operations that you provide to your membership?
- Do you actively invite service providers in to your federation and what services do you focus on / are most used?
- What customer support guidelines do you provide?
- Do you have a self registry tool?
Valuable Services
Organisation | Federation | Service 1 | Service 2 | Service 3 |
---|---|---|---|---|
AAF - Australian Access Federation | Australian Access Federation (AAF) | AAF Virtual Home (https://vho.aaf.edu.au/): IdP for the homeless managed be all subscribers | AAF Rapid Connect (https://rapid.aaf.edu.au/): Allows services to connect using JSON Web tokens. | AAF Federation Registry (https://manager.aaf.edu.au/federationregistry): provides self-service registration to the federation, automatic attribute release filters .. etc |
AAI@EduHr | AAI@EduHr | metering, monitoring AAI@WE | software packages (includes SW for IdPs and SPs) | hosting for |
ACOnet | eduID.at | |||
AMRES | iAMRES | |||
ARNES | ArnesAAI Slovenska izobraževalno raziskovalna federacija | identity management system: https://aai.arnes.si/aai/sioidm | IdP as a service | self-service registry |
BELNET | ||||
CANARIE | Canadian Access Federation | IdP Installer components for automated IdP Installation | Research project Federated SSO Integration mentorship/support | |
CESNET | eduID.cz | Supercomputing | Servers and personal SSL certificates | Data storage |
DFN | DFN-AAI | centralized discovery services | self-service registry (metadata admin tool) | IdP hosting esp. for smaller institutions |
EENet | TAAT | |||
Funet | Haka | Peer support group for IAM professionals | Self service registry | Usage statistics |
GARR | IDEM | |||
HEAnet | Edugate | Service Provider integration support and advice | Registry (incorporating statistics and GUI attribute release) | Hosted, Managed & Standby Shibboleth IdP |
Internet2 | InCommon | Multifactor Authentication Services, provided by Duo Security | Federation Manager, a self-service metadata registry | Entity Category services, especially Research & Scholarship |
Janet (UK) | UK Access Management Federation | Wugen & RAPTOR | Test IdP & Test SP | |
KREONET | KREONET Access Federation | guest Idp | group management | |
LITNET | LITNET FEDI | Video presentation service | Library services | Filesender |
NII | GakuNin | Eduroam-Shib (Temporary eduroam account issuing) | GakuNin Application System | GakuNin mAP (Member Attribute Providor) |
NIIF/HUNGARNET | HREF / eduID.hu; not a formal body, thus no formal name | attribute authority (HEXAA) | self-service entity registry with institutional metadata sets | guest IdP |
RedIRIS | SIR | gateways | ||
RENATER | Federation Education Recherche | SP to check the release of attributs by IdP | Homeless IdP | Attribute filter |
REUNA | COFRe | Filesender | Mi espacio REUNA (guest IdP) | PLAZA |
RNP | Comunidade Acadêmica Federada (CAFe) | Videos and classes content. | virtual library | Filesender |
SUNET | SWAMID | A very | A Discovery Service to use for SP:s | |
SURFnet | SURFconext | Onegini allows users to access online services connected to SURFconext in a safe and easy way using their social account, like Facebook, Twitter, LinkedIn, Google. In addition a Onegini specific account may be created as a last resort. | SURFconext Dashboard provides an overview of all the cloud services linked to SURFconext. Administrators within an institution – the SURFconext contact people – can use the dashboard to quickly and easily make cloud services accessible to users. | SURFconext Teams makes it easy for users to set up an online group with people from other institutions. These groups can be used for a variety of services linked to SURFconext. |
SWITCH | SWITCHaai | IdP Hosting as an optional paid service | Every IdP Admin manages his Attribute Release Policy. It is used to automatically generate the tailored Shibboleth IdP attribute-filter.xml file | |
UNINETT | Feide | Advising | Technical support |
Service Provider Types
Organisation | Federation | Answers |
---|---|---|
AAF - Australian Access Federation | Australian Access Federation (AAF) | Service Provider growth is occurring organically + AAF actively focues on Service Providers, Research tools, data sharing, collaboration |
AAI@EduHr | AAI@EduHr | e-learning, web apps/collaboration tools, digital repositories/databases |
ACOnet | eduID.at | Invitations: publishers (by community request), though likely not most used |
AMRES | iAMRES | We just started engaging with SPs. We are currently in progress to get Microsoft Office365 into iAMRES. |
ARNES | ArnesAAI Slovenska izobraževalno raziskovalna federacija | Yes |
Belnet | ||
CANARIE | Canadian Access Federation | no answer |
CESNET | eduID.cz | Yes, we do. Most used services are electronic books. |
DFN | DFN-AAI | yes, no specific focus / content provider, eLearning platforms, research infrastructures etc. |
EENet | TAAT | no answer |
Funet | Haka | Yes. |
GARR | IDEM | yes. Electronic resources from pubblishers. Wifi access. Non local LMS are growing. |
HEAnet | Edugate | We pursue publishers to join Edugate where their eduGAIN support is lacking |
Internet2 | InCommon | Federation participants and sponsor any vendor service |
Janet (UK) | UK Access Management Federation | Yes. Commercial publishers. |
KREONET | KREONET Access Federation | Yes / cloud services like storage, computing |
LITNET | LITNET FEDI | no |
NII | GakuNin | Cloud Services (E-Learning, etc.) / E-Journals |
NIIF / HUNGARNET | HREF / eduID.hu | - |
RedIRIS | SIR | No |
RENATER | Federation Education Recherche | We focus on ressources used for research and education core activities |
REUNA | COFRe | Online publisher |
RNP | Comunidade Acadêmica Federada (CAFe) | Yes. |
SUNET | SWAMID | No - no membership is needed to join as a SP, only acceptance of our Terms of Use. |
SURFnet | SURFconext | Yes, collaboration Services (Community intitiatives, Research), but also instutitional services like Portals, Timetable applications and Google Apps. |
SWITCH | SWITCHaai | No more, in the beginning we focused on learning management services. Next to all higher education learning management systems are reachable via SWITCHaai. A wide variety of services including many Federation Partners are available. |
UNINETT | Feide | Yes. All services aimed at the educational sector. |
Customer Support Guides
Organisation | FEDERATION | ANSWERS |
---|---|---|
AAF - Australian Access Federation | Australian Access Federation (AAF) | Knowledge Base (http://support.aaf.edu.au/forums), Technical Information wiki (http://wiki.aaf.edu.au/tech-info/) , Technical Resoucses (http://aaf.edu.au/technical/), AAF Dashboard (http://dashboard.aaf.edu.au/) |
AAI@EduHr | AAI@EduHr | federating apps; SSP usage (most of it is in Croatian; http://developer.aaiedu.hr/faq.html) |
ACOnet | eduID.at | E.g. (several URLs, space-seperated here): https://wiki.univie.ac.at/display/federation/eduID.at https://wiki.univie.ac.at/display/federation/Shibboleth+IDP+2.4 https://wiki.univie.ac.at/display/federation/Service+Categories |
AMRES | iAMRES | no answer |
ARNES | ArnesAAI Slovenska izobraževalno raziskovalna federacija | Tehcnical documentation for service providers and identity providers: https://aai.arnes.si/dokumentacija |
Belnet | ||
CANARIE | Canadian Access Federation | |
CESNET | eduID.cz | For example, user filtering guide for Shibboleth SP: https://eduid.cz/en/tech/userfiltering |
DFN | DFN-AAI | https://www.aai.dfn.de/en/der-dienst/degrees-of-reliance/ |
EENet | TAAT | |
Funet | Haka | |
GARR | IDEM | https://www.idem.garr.it/en/technical-information/installation-guide (mostly in Italian) |
HEAnet | Edugate | https://edugate.heanet.ie/rr3/p/page/front_page |
Internet2 | InCommon | InC-Federation wiki space: https://spaces.internet2.edu/x/lQROAg |
Janet (UK) | UK Access Management Federation | All at http://ukfederation.org.uk |
KREONET | KREONET Access Federation | We provide customers with only korean user guide, but don't have url. |
LITNET | LITNET FEDI | none |
NII | GakuNin | uApproveJP, FPSP, SPToU https://meatwiki.nii.ac.jp/confluence/pages/viewpage.action?pageId=13502149 |
NIIF / HUNGARNET | HREF / eduID.hr | |
RedIRIS | SIR | None |
RENATER | Federation Education Recherche | |
REUNA | COFRe | None - I recommend the SWITCHaai guides |
RNP | Comunidade Acadêmica Federada (CAFe) | https://wiki.rnp.br/pages/viewpage.action?pageId=88107098 |
SUNET | SWAMID | https://wiki.swamid.se, http://www.swamid.se |
SURFnet | SURFconext | http://support.surfconext.nl (end user - Dutch), http://support.surfconext.nl/idp (IdP - Dutch), http://support.surfconext.nl/sp (SP - English) and http://support.surfconext.nl/edugain (SP and IdP) |
SWITCH | SWITCHaai | Shibboleth IdP and SP installation, configuration and interfederation enabling tailored for SWITCHaai. You find them all at https://www.switch.ch/aai/guides/ |
UNINETT | Feide | https://www.feide.no/service-providers |
Self Registry Tool
Organisation | Federation | Answers |
---|---|---|
AAF - Australian Access Federation | AAF | Federation Registry |
AAI@EduHr | AAI@HR | AAIRR |
ARNES | ArnesAAI Slovenska izobraževalno raziskovalna federacija | Arnes customer portal (frontend for users): https://portal.arnes.si + ArnesAAI MDS (Backend): https://mds.aai.arnes.si |
CANARIE | Canadian Access Federation | Jagger |
DFN | DFN-AAI | Metadata Administration Tool (in-house developed software) |
Funet | Haka | Resource Registry |
HEAnet | Edugate | Jagger |
Internet2 | InCommon | Federation Manager (proprietary) |
NII | GakuNIN | GakuNin Application System |
NIIF/HUNGARNET | HREF / eduID.hr | Resource Registry |
RENATER | Federation Education Recherche | Le guichet de la fédération |
SURFnet | SURFconext | Build by SURFnet (SP registration form). Example: https://support.surfconext.nl/intake/subscription/298738d4-edaa-11e4-98aa-005056912be7 |
SWITCH | SWITCHaai | Resource Registry (PHP, locally developed) |