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  • Contact the Service Provider directly (with a cc to the Service Provider's Home Federation), describe the suspected problem, and ask the SP to check if it has a compliance problem.
  • Contact the Service Provider's Home Federation, and ask it to contact the Service Provider and ask the Service Provider to check if it has a compliance problem.
    • The Home federation operator (Registrar) has the right to remove the Code of Conduct Entity Category element if the Service Provider can no longer demonstrate commitment to the Code of Conduct.
    • Depending on the Home Federation's policy, there may be also additional measures available for the the Home Federation for handling non-compliance.
  • For version 2.0 of the Code of Conduct, raise an issue with the REFEDS Steering Committee.
  • Lodge a complaint with the competent Data Protection Authority, as defined in the SP's Privacy Notice and Articles 55 and 56 of the GDPR.