|Focus on R&S adoption
|What is needed to jump start R&S programs in more national Feds? Produce recommendations, possibly including training, template processes and communication materials, live exchanges between Feds with established practices and others getting ready to dig into it.
|Ann West (communicated by Tom Barton, as version history will attest)
|Working Group with representation from a couple of national Feds already doing R&S with a couple not quite there yet. Maybe 6 conference calls and list support. Could lead to a further event programming activity.
|EduGAIN Global incident handling/support framework
As national federations continue to join eduGAIN the problem of supporting users across federation boundaries will increase. When a user has an issue attempting to access services provided in another federation how it will be resolved in this global federation of federations. Issues the end user may experience include;
The development of a global incident handling/support framework. This framework would build on each federation’s user support strategies and seek ongoing support of the framework from federation through a memorandum of understanding.
|Terry Smith (AAF) and Sat Mandri (Tuakiri)
1) Development of a service oriented approach eduGAIN Global Support Framework to provide seamless user experience, including:
i. Capability to log support request from anywhere (eduGAIN Support Zendesk)
ii. Incident Management process for National Federation on eduGAIN
iii. Incident Management process for Service Providers (Institutional, National, and International SPs)
2) A program of work to ingest (1) above into all national federations participating in eduGAIN.
Development and documentation of the framework Markting of the framework and buy in for federations
|Risk and Issues
eduGAIN to publish a register for participating members to log and manage Risk and Issues
|Heath Marks (AAF)