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| Title | Global FedLab |
|---|---|
| Description | Lots of useful tools have been produced as part of FedLab - as seen in Roland's excellent presentation in Indianapolis. There have also been other tools developed across the community to monitor and check information - such as MET, Code of Conduct monitor, Lukas's domain-checking tool for edugain, SMEV etc. etc. Some of FedLab will be moved to production as part of the GN4 project under the Identity and Harmonisation Task, but this will only address specific GEANT Project use cases. A pilot should be undertaken by REFEDS to look at global requirements and the best set of tools for our community. In the longterm this may merge back with GEANT service offerings but it makes sense to run a pilot under REFEDS to address all possible features. |
| Proposer | Licia Florio, Nicole Harris, Roland Hedberg |
| Resource requirements | Funding for hosting and coordinating testing and decisions around useful tools. Development effort can be provided via GN4. |
| +1's | Tom Barton |
| Consensus | Proceed |
| Title | EduGAIN Global incident handling/support framework |
|---|---|
| Description | As national federations continue to join eduGAIN the problem of supporting users across federation boundaries will increase. When a user has an issue attempting to access services provided in another federation how it will be resolved in this global federation of federations. Issues the end user may experience include;
The development of a global incident handling/support framework. This framework would build on each federation’s user support strategies and seek ongoing support of the framework from federation through a memorandum of understanding. |
| Proposer | Terry Smith (AAF) and Sat Mandri (Tuakiri) |
| Resource requirements | 1) Development of a service oriented approach eduGAIN Global Support Framework to provide seamless user experience, including: i. Capability to log support request from anywhere (eduGAIN Support Zendesk) ii. Incident Management process for National Federation on eduGAIN iii. Incident Management process for Service Providers (Institutional, National, and International SPs) 2) A program of work to ingest (1) above into all national federations participating in eduGAIN. Development and documentation of the framework Marketing of the framework and buy in for federations |
| Risk and Issues | eduGAIN to publish a register for participating members to log and manage Risk and Issues |
| +1's | Heath Marks (AAF), Wendy Petersen (CAF) |
| Consensus | This is an edugain operational issue and some of the info is being looked at - e.g. helpdesk functionality in GN4. Not for REFEDS. |
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